Terms & conditions
Introduction and overview of Indie Heart
This policy
applies to all the Indie Heart platforms (the “site” or “web site” or “mobile
application” or “app” or “us” or “we” or "social media platforms"),
which is operated and owned by Indie Heart, marketed and/or managed by Indie
Heart. It is Indie Heart’s policy to comply with general laws for protecting
user information and bank details shared for the purpose of availing Indie
Heart services. This regulates the processing of information relating to you
and grants you various rights in respect of your personal data.
Any images,
data or files uploaded on the website must not be used without the consent of
the authorized personnel of the brand.
The web
site contains links to other websites over which we have no control. Indie
Heart is not responsible for the privacy policies or practices of other web
sites to which you choose to link from indieheart.in, We encourage you to
review the privacy policies of those other web sites so you can understand how
they collect, use and share your information.
Privacy policy
This
privacy policy is intended for all users of Indie Heart. Indie Heart is dedicated
to respecting and protecting the privacy of our users. All information user
provides, such as phone number, home address, current location, e-mail
addresses or any additional personal information found on the site, will be
used solely to support user relationship with Indie Heart. Indie Heart strives
to develop innovative methods to serve users even better. Indie Heart is
designed to operate efficiently while keeping user’s privacy in mind. This
privacy policy outlines the types of personal information that Indie Heart gathers
from its users and takes steps to safeguard it. In order to provide a
personalized browsing experience, Indie Heart may collect information from you,
which may include technical or other related information from the device used
to access Indie Heart platforms including without limitation to your current
location. By registering or using or visiting Indie Heart platforms, you
explicitly accept, without limitation or qualification, the collection, use and
transfer of the personal information provided by you in the manner described in
the terms & conditions and privacy policy. Kindly read the terms &
conditions and the privacy policy carefully as it affects your rights and
liabilities under law. If you do not accept the terms and conditions and this
privacy policy, please do not use Indie Heart services.
Indie Heart
reserves the right to take any rightful legal action against the customer if
any fraudulent activity is identified such as multiple usage & abuse of
coupon code, wrong claims for orders etc.
User’s consent
By using or
visiting Indie Heart platforms, you expressly consent to the terms and
conditions and our privacy policy and to Indie Heart processing of personal
information for the purposes given under the terms & conditions and this
privacy policy, subject to the local laws, in the following ways such as;
To create a
personalized account containing your contact information, email-id, address,
bank details etc based on information you provide or imported from other sites
or applications, or any information provided by third parties;
To contact
you about any website updates, informational and service-related
communications, including important security updates
To inform
you of other services available from Indie Heart or its affiliates, if any.
(“affiliates” means entities that control or are controlled by or are under
common control with Indie Heart); to enable you to provide feedback, and
contact Indie Heart customer service in case of any problem with the services
or emergency;
To conduct
surveys, make promotions, advertise and to provide the results thereof such as
success stories etc; to provide information about you and your experience to
further promote our websites etc.
To help
your friends, contacts, and potential customers find your profile and connect
with you;
To allow
you to share your experience and information with your connections;
To give
search engines access to public information; to detect, investigate and prevent
activities that may violate our policies and are illegal; to provide certain
information that enable users to network, post information on social media such
as Facebook, Twitter, Instagram etc; to generate internal reports about the use
of our platforms and many more related uses.
Indie Heart
uses the information provided by you to create its own database and networking,
and may enable third parties to see your personal information for marketing
purposes. Indie Heart has certain hashtags such as #indieheart #indiehearter
which will be provided to you while you purchase a merchandize from Indie Heart
platforms. If you upload a picture on social media such as facebook or
instagram using these hashtags, the Indie Heart platforms will automatically
link that picture to Indie Heart platforms. The picture will be solely used for
marketing and promotional purposes and shall be visible to anyone who uses the Indie
Heart platforms. Your profile information may be used for networking with other
community members or may be visible to service providers or customers who are
using the website. In addition, portions of your personal information may be
made public for networking.
You
acknowledge that by providing your personal information, you have consented to
your information being used as described here. We shall take measures to
safeguard your information from unauthorized access or inappropriate use by
third parties. However, Indie Heart has no control over third parties' websites
and is not responsible for any sort of misuse or any other liability. You
acknowledge that by linking with third party web sites, you are aware of the
potential misuse and risk involved.
Security
You are
responsible for ensuring that your login credentials (your username and
password) are kept confidential.
In order to
provide security measures, we have implemented technical and organizational
measures specially designed to secure your personal information from accidental
loss and unauthorized access, use, alteration or disclosure. However, due to
the inherent open nature of the internet and wireless communications, we do not
provide guarantee that your personal information will be completely free from
unauthorized access by third parties, because the transferring of money over or
through Indie Heart’s platforms are not within our exclusive control.
Use of Indie
Heart’s services implies user’s acknowledgement and assumption of this risk involved.
Indie Heart has made all reasonable efforts to put in place reasonable
physical, electronic, and managerial procedures to safeguard the information we
collect.
We seek to
ensure compliance with the requirements of the information technology act, 2000
as amended and rules made there under to ensure the protection and preservation
of your privacy. However, it is your responsibility to not provide any
sensitive data that you would not want to make public. You should be aware that
your account may be monitored by the customers and service providers across the
websites.
We also use
cookies to administer our platforms and deliver a personalized experience. For
additional detailed information on each of these, please see below.
Cookies
“Cookies”
are pieces of information that may be placed on user’s device by a service
provider for the purpose of facilitating and enhancing user communication and
interaction. To the extent possible depending upon users’ device, Indie Heart may
use cookies (and similar items such as web beacons, tags, etc.) To customize
user experience, to make usage of apps more convenient or to enable Indie Heart
to enhance its services. Indie Heart may also use and place cookies on user
devices from our third party service providers in connection with the user
services, such as an analytics provider that helps user manage and analyze Indie
Heart services. User may stop or restrict the placement of cookies on certain
devices or flush them from user’s browser by adjusting user’s web browser
preferences. However, user may still use Indie Heart services, but it may
interfere with some of its functionality. Cookies and similar items are not
used by Indie Heart, and may automatically retrieve personal information from users’
device without user’s knowledge. Cookies are device and browser specific, so if
user makes a change to user’s environment Indie Heart may reinstall a cookie.
We might
utilize session id cookies to enable certain features of the website, to better
understand how you interact with the website and to monitor aggregate usage by Indie
Heart users and web traffic routing on the website. Unlike persistent cookies,
session cookies are deleted from your computer/ device when you log off from
the website and close your browser. Third party advertisers on the website may
also place or read cookies on your browser. You can instruct your browser, by
changing its options, to stop accepting cookies or to prompt you before
accepting a cookie from the website you visit. If you do not accept cookies,
however, you may not be able to use all portions of the website or services.
We might
utilize session id cookies to enable certain features of the website, to better
understand how you interact with the website and to monitor aggregate usage by Indie
Heart users and web traffic routing on the website. Unlike persistent cookies,
session cookies are deleted from your computer/ device when you log off from
the website and close your browser. Third party advertisers on the website may
also place or read cookies on your browser. You can instruct your browser, by
changing its options, to stop accepting cookies or to prompt you before
accepting a cookie from the website you visit. If you do not accept cookies,
however, you may not be able to use all portions of the website or services.
We might
also use tracking technologies which may record information such as internet
domain and host names; internet protocol (ip) addresses; browser software and
operating system types; click stream patterns; dates and times; and location
from which the website is accessed. Our use of cookies and other tracking
technologies allows us to improve our web site and your web experience. We may
also analyze information that does not contain personal information for trends and
statistics.
Changes to this privacy policy:
Indie Heart,
reserves the right, at its discretion, to change, modify, add, or remove
portions from this privacy policy at any time. However, if at any time in the
future Indie Heart plans to use personal information or location-based data in
a way that materially differs from this privacy policy, such as sharing such
information with more third parties, Indie Heart, will post such changes here
and provide users the opportunity to opt-out of such differing uses. Users,
continuing to use our services, following the posting of any changes to this
privacy policy means user’s acceptance to such changes.
Policy towards children:
The website
is not directed to children under the age of 18 years. We do not knowingly
collect personally identifiable information from individuals under the age of
18 years. We do not specifically collect information about children without
parental consent or supervision. We encourage you to participate in your
child’s experience with Indie Heart.
Information we collect and data retention:
We commit
to respecting your online privacy and data. We further recognize your need for
appropriate protection and management of any personally identifiable
information (“personal information”) you share with us. The personal
information is used for such purposes as mentioned in this privacy policy.
Gulaab jaipur shall collect from its user private information and publicly
available information.
Private
information: Users’ full name, age,
mobile number, permanent address, current location, e-mail address, bank
details or any other information required for registering and creating and
account and thereafter availing Indie Heart services. We may share your private
information only as described in this privacy policy and related documents.
Publicly-available
information: the information made available to the public shall include:
Name (as
registered).
Contact
information including email address, phone number and residential address.
Indie Heart
does not solicit any information provided by the user; however, if the
information is required by any central/state authority for whatsoever purpose,
information shall be shared by Indie Heart, without seeking users prior
permission.
Indie Heart
may send user service-related emails (e.g., account verification, changes/
updates to features of the service, technical and security notices).
We collect
the following general types of information about you when you visit our
website: personal information, demographic information, behavioral information,
and indirect information. In each case, however, it is indicated on the web
site whether any personal or demographic information must be provided to use
the requested services or not. Demographic information is information that is
not unique to you in the sense that it refers to selected population
characteristics, such as your zip code or postal code, age, preferences,
gender, race or ethnicity, occupation etc.
We also
collect behavioural information regarding how you use our website, the areas of
our site that you visit, what services you access, geo-location, browser and
operating system type, domain names, access times and referring web site
addresses etc. This information is necessary for analyzing the use of resources,
troubleshooting problems, preventing fraud, and improving our services.
We collect
indirect information about the user when you use certain third party services
on our web site and the collection of such information is considered necessary
for that purpose.
We collect
financial information such as bank account details or credit card /debit card
details or other payment related details; solely for the purpose of making
payment to the service providers for the services availed by you.
We do not collect
sensitive personal information like physical and mental or other health
conditions or medical records and history; biometric information such as
fingerprints, voice & facial patterns and dna any other sensitive
information which is confidential or sensitive by its nature.
We do not
store information of users like the password of your email account or bank
details. The password of your Indie Heart account automatically gets saved in
the Indie Heart server when you create an account or register with Indie Heart.
If you,
choose to login with facebook/ google or similar sites, we import the
information that you choose to share with us by installing the application or
logging into that platform or web site, and we make it part of your account because
Indie Heart allows you to share your information we make certain information
about you publicly available by default. Such information may, for example, be
accessed by everyone on the internet, including users without accounts, and may
appear in public search engine search results.
We may
personalize the advertisement shown on our websites. In order to provide this
personalization, in addition to information we collect about you on our sites,
we acquire information (including personal, demographic, behavioural and
indirect information) about the user from third parties who provide it to us.
We may also
ask for your feedback after the services you avail in an effort to deliver the
best possible experience in future. We might communicate with you regularly with
tips, advice and survey information on using the website to improve our
services. However, we provide you with the opportunity to opt-out of these
types of communications. If you choose to receive these types of communications
at the time of registration, but later decide to refrain from receiving these
communications, you may simply log into your account and edit your account by
changing the option to ‘unsubscribe’.
We retain
your personal information to further provide you with better services. If you wish
to delete or close your account, please contact us. An email will be sent to
you to confirm that your personal information and bank details have been
deleted. A repository copy of an email will be retained only for as long as Indie
Heart reasonably considers necessary for its audit and record purposes. Indie
Heart shall also retain logs, demographic, indirect, and statistical
information that may relate to you but do not identify you personally. If your
personal information was previously accessed by others using our sites, we are
not able to delete the information or copies thereof from their systems.
If you do
not want your information to be processed as described by this policy, you may
revoke your consent to our privacy policy. If you wish to do so, please contact
us. However, please note that if you do withdraw your consent, you may not be
able to use the relevant services and your account will be deleted.
Indie Heart
holds the discretionary right to delete the data after the period of 60 days from
the date of deletion of your account. Thereafter, Indie Heart may either delete
your personal information or de-identify it so that it is anonymous and not
attributed to your identity. For example, we may retain information to prevent,
investigate, or identify possible wrongdoing in connection with the service or
to comply with legal obligations.
Non-personal information that Indie Heart collects:
Indie Heart,
automatically collects non-personal information from the user for the Indie
Heart services, such as ip host address, device-specific identifiers, computer
or smart phones configurations, number of times page has been viewed and usage
habits of the Indie Heart users or any similar data. It may be possible at
times that while collecting non-personal information through automatic means, Indie
Heart may unintentionally collect or receive personal information that is mixed
in with the non-personal information. While Indie Heart will make reasonable
efforts to prevent such incidental data collection, the possibility still
exists. If Indie Heart does inadvertently collect personal information, we will
not intentionally use such personal information for any purposes. Indie Heart shall
not be responsible for the same if the information is collected unintentionally
in such a scenario Indie Heart, may also aggregate demographic information
collected from the users (such as the number of users in a particular state) in
a manner which does not identify any one individual.
Information and data used:
Any of the
information we collect from you may be used in one of the following ways but
not restricted to:
To improve
our website and foster positive user experience. We continually strive to
improve our website offerings based on the information and feedback we receive
from you.
To improve
services and respond to queries raised. Your information helps us to more
effectively respond to user’s service requests and support needs. The email
address you provide may be used further to send you information and updates
pertaining to your account or requests, in addition to receiving occasional Indie
Heart news, updates, related product or service information, etc.
Legal
purposes: we may share your information when we believe in good faith that such
sharing is reasonably necessary in order to investigate, prevent, or take
action regarding possible illegal activities or to comply with legal process.
We may also share your information to investigate and address threats or
potential threats for the safety of public or any person, to investigate and
address violations of this privacy policy or the terms of service, or to
investigate and address violations of the rights of third parties and/or to
protect the rights, property and safety of Indie Heart users, employees, or public.
This may involve the sharing of your information with law enforcement,
government agencies, courts, and/or other organizations on account of legal
requests such as summons, court order or government demand to comply with the
law.
Others: if
we believe that disclosure is necessary or appropriate to protect the rights,
property, or safety of Indie Heart, its user’s or any other person for that
matter. This includes exchanging information with other companies and
organizations for the purposes of fraud protection and credit risk reduction.
Information sharing and third party
disclosures:
Indie Heart
uses the information we gather on the web site, whether personal, demographic,
collective or technical, for the purposes of operating and improving the web
site, fostering a positive user experience, and delivering the products and
services that we offer.
If you have
provided consent to do so, we may also use the information gathered to inform
you of other services available or our affiliated companies or to contact you
for receiving feedback regarding current services or potential and services
that may be offered. We may also provide additional communications and
information on new services which may be of interest to you. The nature and
frequency of these messages will vary depending upon the information we have
about you. However, you may choose to refrain from receiving the same while
opting out at the time of registration or may be later as and when you decide
to do so.
Although we
are committed to protecting your privacy, we do not promise, and you should not
expect, that your personal information or private communications will always
remain private. It may be shared to third parties as and when required. As a
user of the platforms, understand and agree that you assume all responsibility
and risk for your use of the platforms, the internet generally, and the
documents you post or access and for your conduct on and off the websites.
We may
share your information with third parties who help us in the delivery of our
services to you. We disclose information to companies and individuals we employ
to perform functions on our behalf.
We believe
it is necessary to share information in order to investigate, prevent, or take
action regarding illegal activities, suspected fraud, situations involving
potential threats to the physical safety of any person, violations of Indie
Heart. Terms of use, or as otherwise required by law.
We transfer
information about you if Indie Heart is acquired by or merged with another
company. In this event, we will notify you before transferring or disclosing
your personal information.
Indie Heart
may or may not provide links to third party services from within Indie Heart service.
Indie Heart is not responsible for the privacy practices or the content of
these third party services and such links should not be construed as an
endorsement of any such third party services by us.
Indie Heart
shall not be responsible for any act of the user’s or third parties which is
contrary to the terms of use or laws. Indie Heart shall not be held responsible
for the illegal act of the user towards the other.
Access to personal information:
The user
can gain access to the personal information you have provided by visiting our
website/apps. If you need any assistance with respect to log in, you can send
us an email on. In order to inquire about the privacy setting of your personal
information with us, contact us.
Indie Heart
retains indefinitely all the information we gather about you in an effort to
make your repeat use of the web site more efficient, practical and relevant.
You can delete your account from Indie Heart online database, at any time. This
will remove all your personal details and bank account information with us.
Opt-out process:
The user
may unsubscribe from Indie Heart advertisement/marketing messages. All
unsubscribe or opt-out requests should be sent to us and Indie Heart, will
process the users request within a reasonable time after receipt. However, Indie
Heart is not responsible for removing users’ personal information from the
lists of any third party to whom user has shared information at his/her own
discretion. The user should contact such third parties directly and if the user
does contact, we assume that you have acknowledged all the risks involved
therein.
Indie Heart terms of service:
Use of the
Indie Heart service is governed by, and subject to, the terms of service. This
privacy policy is incorporated into such terms.
Disclaimer:
We reserve the right to change the terms and privacy policy from time to time as we deem fit, without any prior intimation to you. Your continued use of the web site signifies your acceptance of any amendment to these terms. You are therefore advised to read the privacy policy on a regular basis. In case you disagree with any of the terms and privacy policies or any amendments thereafter, you may terminate your use of this website immediately. We follow generally accepted standards to protect the personal information submitted to us, including the use of services form third party service providers. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security and thereby usage in a manner that is inconsistent with this privacy policy. We assume no liability or responsibility for disclosure of your information due to errors in transmission, unauthorized third-party access, or other causes beyond our control. The onus of protecting the classified/ personal information details of every user solely depends on them and we shall take no liability in case of any breach thereupon. We recommend you to protect your personal information by never providing you credit card, debit or any other bank account details to anyone. Indie Heart provides maximum care as possible to ensure that all or any data / information in respect of electronic transfer of money remain secure. For completing online transactions involving payments a user is directed to a secured payment gateway, Indie Heart do not store or keep financial data such as credit card numbers/passwords/pins etc or any “personal account related information” for its own use. Since the transaction happens on a third party network not controlled by Indie Heart, once an online transaction has been completed, the personal account related information is not accessible to anyone at Indie Heart., at the payment gateway, and this ensures maximum security. Indie Heart shall not be liable for any loss or damage sustained by reason of any disclosure (inadvertent or otherwise) of any information concerning the user’s account and/ or information relating to or regarding online transactions using credit cards / debit cards and/ or their verification process and particulars nor for any error, omission or inaccuracy with respect to any information so disclosed and used whether or not in pursuance of a legal process or otherwise. You play an important role in keeping your personal information secure. You should not share your user name, password, or other security information of your Indie Heart account with anyone. If we receive instructions using your user name and password, we will consider that you have authorized the instructions.
Cancellation and Refund Policy
INDIE HEART believes in helping
its customers as far as possible, and has therefore a liberal cancellation
policy. Under this policy:
·
Cancellations will be considered only if the request is made
within 2 days of placing the order. However, the cancellation request may not
be entertained if the orders have been communicated to the vendors/merchants
and they have initiated the process of shipping them.
·
INDIE HEART does not accept cancellation requests for perishable
items like flowers, eatables etc. However, refund/replacement can be made if
the customer establishes that the quality of product delivered is not good.
·
In case of receipt of damaged or defective items please report
the same to our Customer Service team. The request will, however, be
entertained once the merchant has checked and determined the same at his own
end. This should be reported within 2 days of receipt of the products.
·
In case you feel that the product received is not as shown on
the site or as per your expectations, you must bring it to the notice of our
customer service within 2 days of receiving the product. The Customer Service
Team after looking into your complaint will take an appropriate decision.
How to Contact Us
We encourage you to contact us for any queries related to
cancellations, returns, or refunds at:
We appreciate your trust in Indie Heart and your
understanding as we continue to improve our policies and processes. We are here
to ensure your shopping experience is as smooth as possible!